Data Protection Policy

GU99 Privacy Policy — How Safe Is Your Data with Us

When you register with GU99, you provide us with certain information. This page transparently explains how that information is collected, how it is stored, and what measures we take to keep you protected.

Data Protection GU99's Commitment

The steps we take to protect your privacy

SSL Encryption

All data transmitted on GU99 is protected by 256-bit SSL encryption. No third party can access or read your information.

Identity Verification

Your account is protected by two-factor authentication. No unauthorized party can access your account.

Secure Data Storage

GU99's servers comply with international security standards. Regular security audits and penetration testing are conducted.

Data Minimization

GU99 only collects information that is necessary. No excessive or unnecessary personal data is requested.

No Sale to Third Parties

GU99 never sells your personal information to third parties. Data sharing is limited strictly to legal obligations.

Breach Notification

In the event of a security breach, gu99 will notify affected members within 72 hours and take prompt action to resolve the issue.

Last Updated: January 1, 2026  |  Bangladesh (BN-BD)

Short Message: GU99 respects your privacy. This Policy explains how your information is used. If you have any questions, please reach out to us.

1

Introduction

GU99 (gu99.top) places the highest importance on the privacy of its members. This Privacy Policy ("Policy") explains what information is collected when you use the GU99 platform, how that information is used, and the measures taken to keep it secure.

By using the GU99 website or app, you agree to this Privacy Policy. This Policy may be updated from time to time — when changes are made, the date at the top of the page will be updated, and members will be notified of any significant changes.

This Policy has been prepared in accordance with applicable data protection laws in Bangladesh and international standards.
2

What Information Is Collected

GU99 may collect the following types of information:

Type of Data Example Reason for Collection
Identity Information Name, date of birth, ID number Identity Verification
Contact Information Email address, phone number, mailing address Support & Notifications
Financial Information Payment method, transaction history Payment Processing
Activity Data Game history, login times, IP address Security & Service Improvement
Device Information Browser type, operating system Technical Support

GU99 only collects the information listed above and does not request any additional or unnecessary data.

3

Use of Data

GU99 uses the information collected for the following purposes:

  • Account Management: To create, verify, and manage your account.
  • Payment Processing: To process deposits and withdrawals securely.
  • Customer Support: To resolve your issues and answer your questions.
  • Security: To detect fraud, money laundering, and unauthorized access.
  • Legal Compliance: To comply with applicable laws and regulatory requirements.
  • Service Improvement: To improve the GU99 platform and the quality of its services.
  • Personalized Experience: To customize the platform according to your preferences.
GU99 does not use your information to send unsolicited advertisements or spam. You can opt out of promotional messages at any time.
4

Data Sharing & Disclosure

GU99 never sells your personal information. However, data may be shared in the following limited circumstances:

  • Service Providers: Trusted third parties that support GU99's operations (such as payment processors and cloud services) are also contractually bound to uphold the same privacy standards.
  • Legal Obligations: In response to court orders, government agency requests, or legal proceedings.
  • Security: Where necessary to detect or prevent fraud or unlawful activity.
  • Business Changes: In the event of an ownership change or merger involving GU99 — in which case the same privacy standards must be maintained.

Outside of the circumstances listed above, GU99 does not share your information with third parties for any reason.

5

Cookies & Tracking Technologies

GU99 uses cookies and similar technologies that are stored as small files in your browser. Cookies are used for the following purposes:

  • Essential Cookies: These are required to keep you logged in and maintain platform security — the platform cannot function properly without them.
  • Functional Cookies: To remember your preferred language and layout settings.
  • Analytics Cookies: To understand how the platform is being used — no personal identification involved.

You can disable cookies through your browser settings, though doing so may affect some features of the platform.

6

Security Measures

GU99 uses industry-standard security measures to protect your information:

  • 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
  • Firewall & DDoS Protection: Server-level intrusion prevention.
  • Regular Security Audits: Regular penetration testing conducted by third-party experts.
  • Two-Factor Authentication (2FA): An additional layer of security for your account.
  • Staff Training: All GU99 staff are trained in data protection.
Please note — no system can guarantee 100% security over the internet. We strongly encourage you to use a strong password and update it regularly.
7

Your Rights

As a GU99 member, you have the following rights over your own information:

Right to Access
Right to Rectification
Right to Erasure
Right to Restrict Processing
Right to Data Portability
Right to Object

To exercise any of these rights, please contact GU99 Customer Support. We will endeavor to respond to your request within 30 business days.

In some cases, deletion requests may be delayed for a limited period due to legal obligations or ongoing investigations.
8

Protection of Minors

GU99 strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect any information from minors.

If we are notified that a minor has created an account on GU99, we will immediately close that account and delete any information collected. Parents or guardians may contact Customer Support regarding this matter.

9

Data Retention Period

How long GU99 retains your information depends on the type of data and the purpose for which it was collected:

  • Account Information: For as long as the account is active and for up to 5 years after closure (as required by law).
  • Transaction Records: Up to 7 years as required by legal obligations.
  • Communication History: Support tickets and chat records are retained for up to 3 years.
  • Log Files: Security logs are automatically deleted after 90 days.

After the designated period, data is securely deleted or anonymized.

10

Contact

For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact GU99 Customer Support:

  • Email: [email protected] (for general inquiries)
  • Live Chat: Live chat support after logging into the platform
  • Support Hours: 7 days a week, 24 hours a day

We aim to provide an initial response to any privacy-related request within 7 business days.

Your Privacy Safe & Secure — Play with Confidence on gu99

Once you have reviewed GU99's Privacy Policy, open an account today and enjoy gaming in a safe environment.

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