Gaming is for fun — that belief is why GU99 makes responsible play its top priority. With your mental and financial wellbeing in mind, we've built a comprehensive protection system for every member.
Our features to keep your gaming experience healthy
At GU99, you can set your own daily, weekly, or monthly deposit limits. Limits take effect immediately — but increasing a limit requires a 72-hour waiting period.
If you need a break, GU99 offers a self-exclusion option. You can temporarily close your account for anywhere from 24 hours up to 6 months.
At GU99, you can set a maximum session time for your play. Once the limit is reached, the platform will automatically notify you.
GU99 helps you stop when you've lost more than a set amount. Once a loss limit is in place, you won't be able to place further bets after reaching that threshold.
During regular breaks, GU99 will remind you how long you've been playing and how much BDT you've spent — so you can make informed decisions.
GU99 encourages parents to use third-party filtering software to prevent children from accessing gaming sites.
At GU99, we believe gaming is entertainment — and like all entertainment, it's best enjoyed within healthy boundaries. Responsible Gaming means setting these limits yourself and sticking to them.
Online gaming is growing fast in Bangladesh. Most people play for fun — and that's perfectly fine. But for some, gaming can gradually shift from a hobby into a problem. GU99 takes that risk seriously.
If you're enjoying gaming the right way, you'll notice a few things — you stick to a set budget and stay within it. A loss might sting, but life carries on as normal. Time with family and friends doesn't suffer. Playing at GU99 doesn't interfere with your daily responsibilities. And most importantly — you don't feel the urge to play more just to recover losses.
GU99 always puts its members' wellbeing ahead of business profits. That's why all responsible gaming tools on our platform are free and available to any member at any time — no questions asked. GU99 respects your choices.
Our customer support team is specially trained in responsible gaming. If you feel that you or someone you know may have a problem, don't hesitate to reach out to GU99 support.
Keep in Mind: Play at GU99 for fun, not for income. Expecting to profit from gaming is one of the key signs of problem gambling.
Aim to spend no more than 5% of your total income on gaming.
Go to GU99's settings to set a deposit or loss limit.
Review your gaming habits once a week.
If you're tired or feeling low, step away from gaming — use GU99's self-exclusion feature.
How each tool helps you
Set a daily, weekly, or monthly deposit limit from your account settings. Lowering a limit takes effect immediately, but increasing one requires a 72-hour cooling-off period for your security at GU99.
GU99's time tracker shows you exactly how long you've played each day. You'll receive a notification when you exceed your set time — it's not mandatory, but it's a useful way to stay aware.
If you need a short break, you can set a cooling-off period of 1 to 42 days on GU99. During this time, you won't be able to log in to your account. Once the period ends, your account will be reactivated automatically.
You can permanently close your GU99 account at any time. Once this decision is made, GU99 will not accept any re-registration requests for 5 years.
Ask yourself the questions below. If you answer yes to more than one, contact GU99 support or take a short break.
If you answered yes to any of the questions above, use GU99's self-exclusion feature right now or get in touch with our support team.
Follow these simple rules and gaming will always be enjoyable
Build a few simple habits for responsible play at GU99. Follow them and gaming will always stay fun without any negative impact.
Before logging in to GU99, decide the maximum amount in BDT you're willing to spend today. Treat that amount as already spent — gaming is entertainment, not an investment. Using GU99's deposit limit feature means you simply cannot exceed your own budget.
At GU99, set specific times to play rather than gaming at random. Avoid playing during sleep hours or work hours. Stay away from gaming when you're tired or stressed — those are the times when good judgment is hardest to maintain.
Every game at GU99 has a built-in mathematical advantage known as the House Edge — that's the reality of casino gaming. Winning consistently over the long run is not possible. Accept losses as a normal part of the game and never chase them with bigger bets.
Don't rely solely on GU99 for entertainment — make room for other activities in your life, whether that's reading, sports, or spending time with family. If gaming becomes your only source of enjoyment, that's a warning sign.
Important information: All games at GU99 are powered by an RNG (Random Number Generator) — every outcome is completely random. No strategy can beat the house edge over the long run.
Start a healthier gaming experience today with GU99's responsible gaming tools. Keep the fun within limits.